NEW YORK (AP) — Several online brokerage firms, including Charles Schwab, Fidelity and Vanguard, appeared to be offline for thousands of users Monday morning amid one of the biggest stock market selloffs of 2024.
User reports appeared to spike around and just before 10 a.m. ET, according to data from outage tracker Downdetector. Some frustrated customers online said they were unable to log in or access their account balances.
“Due to a technical issue, some customers may be experiencing difficulty logging into Schwab platforms,” Charles Schwab wrote on social media platform X Monday morning. “Please accept our apologies as our teams work to resolve the issue as quickly as possible.”
A Fidelity spokesperson told The Associated Press via email Monday that the company was aware that some customers were experiencing “intermittent issues” earlier in the day but said they were now resolved.
Vanguard did not immediately respond to a request for comment.
At its peak, Charles Schwab saw nearly 15,000 outage reports from users around 9:50 a.m. ET, according to Downdetector. Fidelity and Vanguard saw another 3,800 and 2,900, respectively, closer to 10 a.m. ET.
An hour later, user reports for all three platforms appeared to have dropped significantly, but for Schwab and Vanguard, the timeline for full recovery was not yet known.
