SAN FRANCISCO – A man was traveling from India to San Francisco when he found a sharp piece of metal in his meal during an Air India flight, Air India confirmed to KTVU.
As first reported by The San Francisco Chronicle, Mathures Paul was on a flight from Bengaluru, India to San Francisco International Airport, when he made the discovery in a roasted sweet potato and fig chaat.
“Air India food can cut like a knife,” Paul wrote on X. Paul apparently realized the metal was in the food after taking a large bite.
“Luckily no damage was done,” said Paul. He then wondered what would have happened in a worse scenario: if the food had been served to a child.
Air India’s food can cut like a knife. Hiding in the roasted sweet potato and fig chaat was a metal piece that looked like a knife. I only felt it after chewing the food for a few seconds. Fortunately, no damage was done. Of course, the blame lies squarely with Air India’s… pic.twitter.com/NNBN3ux28S
— Mathures Paul (@MathuresP) June 10, 2024
Air India tells KTVU that an investigation has been opened and the company has learned where the metal came from:
“Air India confirms that a foreign object has been found in a guest’s meal on board one of our flights. After investigation, it has been determined that it comes from the vegetable processing machine used in our catering partner’s facilities. We have worked with our catering partner to strengthen measures to prevent recurrence, including more frequent checks of the processor, especially after chopping a hard vegetable. Air India has contacted the affected customer and deeply apologizes for this experience.” – Rajesh Dogra, Chief Customer Experience Officer, Air India
