Hilton has announced an exclusive partnership with Be My Eyes, an app designed to help people who are blind or visually impaired, to provide a more accessible hotel experience.
Initially, Hilton worked with Be My Eyes in 2023 to train the “Be My AI” feature, an OpenAI GPT-4 language model, to better recognize objects and navigate hotel room layouts.
The partnership has since expanded to include a team of Hilton reservations and customer service agents.
The latest partnership introduces AI-powered assistance and special Hilton reservations and customer service support for guests in the US and Canada.
This initiative allows visually impaired guests to connect with specially trained Hilton agents through the Be My Eyes app for real-time support during their stay.
The app, which offers free assistance via live video and AI, now includes a direct connection to Hilton’s team of English-speaking agents.
This allows users in the US and Canada to select Hilton via the “Service Directory” under the “Hotels” category to access this support.
Hilton agents can assist with tasks such as adjusting the thermostat, operating coffee machines and more.
This service is available from several Hilton brands, including Conrad Hotels & Resorts, Waldorf Astoria Hotels & Resorts, DoubleTree by Hilton and Hampton by Hilton.
Hilton Customer Excellence and Innovation Senior Vice President Mike Gathright said: “We believe that every guest – regardless of ability or any other factor – deserves a reliable and friendly travel experience, and we are proud to partner with Be My Eyes to make that even better. of a reality for thousands of Be My Eyes users.”
Recently, Hilton hotel workers near Seattle airport joined a strike involving 4,375 workers in the US.
The strikes, which also included workers from Hyatt and Marriott, took place in cities such as Honolulu, Boston, San Francisco and Seattle.
“Hilton Partners with Be My Eyes for Accessible Guest Experiences” was originally created and published by Hotel Management Network, a brand owned by GlobalData.
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