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JPMorgan Chief Technical Officer Teresa Heitsenrether spoke about the bank’s continued adoption of generative AI.
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The bank has rolled out its ‘LLM suite’ to 200,000 employees.
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During his speech at the Evident AI Symposium, Heitsenrether explained how it is being tackled and by whom.
Ahead of a business discussion with JPMorgan CEO Jamie Dimon, Teresa Heitsenrether runs her presentation through one of the bank’s generative AI tools to help her determine the message she wants to convey to the top boss.
“I say: what is the message that comes out of this? Make it more concise, make it clear. And that certainly helped with that,” Heitsenrether, who is responsible for executing the bank’s generative AI strategy, told a conference in New York. on Thursday.
Dimon himself is a “great user,” she said, and is waiting for the opportunity to use the bank’s tools on his phone.
“He was desperate to get it on his phone and so this is a big result for the end of the year,” Heitsenrether added.
JPMorgan, America’s largest bank, has now rolled out the LLM Suite, a generative AI assistant, to 200,000 of its employees.
The tools are the first step in the adoption of AI technology across the company. Heitsenrether, JPMorgan’s Chief Data and Analytics Officer, said at the Evident AI Symposium that the next generation will go beyond helping employees write an email or summarize a document and connect the tools to their daily lives. workflow to help people do their work.
“Basically go from the five-minute efficiency to the five-hour efficiency,” she added, saying it will take time to reach that goal.
The response to the LLM rollout has been “enthusiastic” and has created “healthy competition” between teams, she said. Its asset and wealth management division was the first division to use generative AI, launching a generative AI “copilot” for its private bank this summer.
“When the investment bank found out, they said, ‘Wait a minute, we want to be there too,’” she said. “It does create a flywheel effect.”
JPMorgan offers courses and in-person training for employees to use the company’s generative AI tools, such as how to properly control a chatbot, but the bank is also leaning on superusers, or the 10% to 20% of employees who are “very excited” to help with adoption.
“We integrate people into different groups to be the local source of expertise and help the people they work with understand how to apply it,” Heitsenrether explains.
