A New York woman has a fight with the Subway restaurant chain.
When Anna Tollison ordered a $6.99 Steak & Cheese sandwich this summer, she based her selection on photos of the product on the restaurant chain’s app, according to a complaint filed Monday in the U.S. District Court for the Eastern District of New York. What she got from the Queens Subway store was a far cry from the generous portions of thinly sliced steak and cheese on hero bread seen in the company’s advertisements, she claimed.
“There was hardly any steak in the sandwich,” according to the complaint, which accuses Subway of “grossly misleading” advertising.
Tollison v. Subway Restaurants Inc. et al., US District Court, Eastern District of New York
The civil suit also cites complaints from other Subway customers on social media who have posted images of what appears to be their sandwich orders next to the company’s advertisements.
“Subway’s advertising of the product is unfair and financially harmful to consumers because they receive a product that is significantly less in value than what is represented,” Tollison’s lawsuit states. “Subway actions are especially concerning now that inflation, food and meat prices are very high and many consumers, especially lower-income consumers, are struggling financially.”
The lawsuit seeks unspecified damages for consumers who purchased Subway Steal & Cheese sandwiches in New York State within the past three years.
Subway did not respond to a request for comment.
This isn’t the first time Subway has been accused of false advertising. In 2021, the company was sued by a California resident who claimed that Subway’s tuna did not contain real tuna. The case was ultimately dismissed.
