NEW YORK — A card-skimming scam has targeted tens of thousands of New Yorkers who use SNAP, or the Supplemental Nutrition Assistance Program.
CBS New York investigative journalist Mahsa Saeidi has learned that a simple technology upgrade can prevent much of this pain.
Skimming devices used to rip off SNAP users
The New York City Department of Social Services says it has received more than 80,000 reports of theft since August. It happens when scammers place skimming devices over card reading machines. When users swipe their card, their account is cleared.
Vanda Jones and her daughter rely on SNAP benefits. She tells CBS New York a few days ago that almost all of her money for the month – $434 – was stolen.
“I feel like there’s something… A weakness in the system,” she said.
She reported the theft to DSS and was told the investigation – and reimbursement – could take weeks.
Saeidi left a voicemail for DSS asking if there was any way to expedite Jones’ case. She’s still waiting for an answer.
Jones’ pantry is still stocked with essentials, but she says she doesn’t want to touch them.
“I just want to leave that there, and then I’ll use my money to buy what we need right now… It’s a comfort to know that’s there. That’s my backup,” she said.
Senator wants SNAP to switch to cards with chip technology
Currently, all discount cards are equipped with magnetic strips.
Senator Roxanne Persaud of Brooklyn has asked the state to issue new cards that use chip technology instead of magnetic strips. She says much of the electronic theft would be eliminated.
“They are terrible people, and if they are caught, they really should be punished to the fullest extent of the law,” she said.
Persaud hopes that cards with chips can be rolled out by 2025. The state says they are in the early stages of implementing the technology and will need federal cooperation.
How SNAP users can combat card skimming thefts
The DSS recommends that cardholders regularly change their PIN, monitor their Electronic Benefits Transfer account for suspicious transactions and inspect card readers for skimming devices.
Cardholders are urged not to share their card details.
The DSS says there is also a new feature that allows cardholders to block transactions when their card is not in use.
To use the card freeze feature, users can log into their account at ebtEDGE.com or through the ebtEDGE app, tap the “freeze/unfreeze card” icon on the home screen, select “pin my card everywhere” and click “OK” . Users must unblock the card online or in the app before making a purchase.
If a cardholder believes their benefits have been stolen, they should follow the instructions listed here. Individuals can also file a claim by mail or in person at their local SNAP or Benefits Access Center.
