BOSTON – An 84-year-old woman says she is still in excruciating pain more than two weeks after her death. fell on an MBTA escalator. New video the T shared with WBZ-TV on Monday shows the moment she fell.
Eleanor Harris said that as she got off the Orange Line train at the Tufts Medical Center station the elevator was out of service. She said she then tried to find a T employee.
Fall on the MBTA escalator
Unable to find an employee to help, Harris boarded the escalator with her walker. But then the escalator slams her walker into her, and the video shows Harris falling backwards.
Another passenger is seen running to help. Harris says a T employee came to help shortly afterward, but the video ends before that.
‘The pain is terrible’
Harris told WBZ-TV that she broke her spine.
“The pain is terrible and I can’t get out of bed,” Harris said when WBZ-TV interviewed her on October 18. “That’s why I’m in a hospital bed. I can’t do anything.”
CBS Boston
Harris said she has filed a claim with MassDOT. After the incident, the MBTA said that passenger safety is their priority and this experience is unacceptable.
“We were concerned to learn of this and take reports like this very seriously. Our priority is always the safety and well-being of our passengers. This experience is unacceptable for any passenger,” the MBTA said at the time when asked for comment. “This matter is under review and we are in contact with the affected individual and are addressing her concerns directly. We apologize for the upsetting experience and always strive to make the T more accessible to our riders.”
