SEABROOK, NH – Phyllis Willett lives for legendary live music. And what’s more iconic in New England than a farewell tour by its most famous band?
“I’ve seen Aerosmith before; I even saw Steven Tyler at Market Basket in Portsmouth. But to see them in concert on New Year’s Eve; rent a room there, that would have been a blast!” the Seabrook woman said.
Aerosmith tour postponed
But after Steven Tyler announced a vocal cord injury last September, the tour was postponed – pushing the Boston show back a year.
“I was going to go with my twin brother. My twin brother passed away unexpectedly on January 8. That’s not allowed. Now I don’t even want to go,” she explained.
Phyllis had spent nearly $1,800 for the two Ticketmaster tickets, on a resale site with different rules: no refunds for postponed or rescheduled shows. She was told to resell them herself, but she doesn’t even have a computer.
CBS Boston
“Unlike buying through an official channel, third-party sites may have weaker refund and buyer protection policies. In this situation, no one is specifically wrong. It’s a set of circumstances that no one could have foreseen,” says Paula Fleming of the Better Business Bureau .
Full refund via third party website
WBZ contacted Ticketmaster and Tickets-Center.com where the purchase took place. After explaining the sensitive situation, Tickets-Center.com responded:
“In addition to the full refund, we would like Phyllis to keep the tickets. We want her to consider attending the concert as a tribute to the memory of her twin brother, a celebration of the bond she shared, and a step toward healing. ”
Now, after months of worry, countless phone calls and emails, and a trip to her credit union, Phyllis is finally feeling relief.
‘Not knowing there was a third party involved only made it more difficult for me. I’m just grateful that I met you and that WBZ did something for me,” Phyllis said happily.
July McDonald
